General terms and conditions of sale
Applicable to any Odoo diagnostic, setup or support service ordered from AAMAL EUROPE INVESTMENT (Ordosia).
Last updated: 12 September 2026
1. Purpose and scope
These general terms and conditions of sale (GTC) govern any service provided by AAMAL EUROPE INVESTMENT, under the Ordosia brand (BE 0793.992.906, De Kleetlaan 5BC, 1831 Machelen, Belgium), to its professional clients (B2B). Any order implies full and unreserved acceptance of these GTC, which prevail over any contrary document from the client, save express written agreement.
2. Description of the services
Ordosia offers three categories of service, described and priced on the Offers page of the site:
- Diagnostic — audit of existing processes and a recommended Odoo scope, delivered as a written report
- Setup — configuration of Odoo Community, data migration and team training
- Support — monthly support, hosting, backups and technical follow-up
The precise scope of each service is confirmed in writing (email or quote) before any billable work begins.
3. Ordering and formation of the contract
Any request sent through the contact form constitutes an initial contact, not a firm order. The contract is formed only when the client receives written confirmation (a signed quote or an explicit email agreement) setting the scope and the price of the service. The diagnostic may be ordered independently of any further contractual commitment.
4. Prices and payment terms
The prices shown on the site are expressed in euros, excluding VAT where applicable. The diagnostic exists at two levels: the level 1 diagnostic is free and is not invoiced under any circumstances; the detailed, costed report, which is optional, is invoiced at €390 on order. Setup is invoiced according to a payment schedule agreed in the quote (generally: a deposit on order, the balance on delivery). Monthly support is invoiced in 30-day cycles, with no minimum commitment period, terminable on one month's notice. Any late payment may give rise, as of right, to late-payment interest at the Belgian statutory rate in force.
5. Client obligations
The client undertakes to provide, within a reasonable time, the information, data and access needed to carry out the service (see the indicative list on the Process page of the site). Any delay attributable to the client in providing these items may lead to a proportionate postponement of the agreed times, without Ordosia incurring any liability in that respect.
6. Performance times
The times communicated (diagnostic within 48h, setup in 2 to 4 weeks depending on scope) are given as an indication and are confirmed precisely in the quote. They constitute firm deadlines only where they are explicitly described as such in writing.
7. Intellectual property and data
The Odoo system configured for the client is built on Odoo Community, distributed under the LGPLv3 open-source licence: the client is subject to no proprietary lock-in and remains free to develop or host its system with another provider after the contractual relationship ends. Specific developments carried out for the client are assigned to it on the terms set out in the quote. The client's data remains its exclusive property at all times; Ordosia acts as a processor within the meaning of the GDPR for hosting that data as part of the support service (see our privacy policy).
8. Liability
Ordosia undertakes to perform its services with due care and in accordance with professional standards. Its liability, all losses taken together, is limited to the amount actually paid by the client for the service concerned over the last twelve months. Ordosia cannot be held liable for indirect damage (loss of operations, loss of data not backed up by the client, commercial harm) or for malfunctions resulting from non-compliant use of the system or from a modification made by an unauthorised third party.
9. Termination
The diagnostic commits you to nothing further: after receiving the report, the client remains free not to continue with Ordosia. Monthly support may be terminated at any time by the client subject to one month's written notice. Where one of the parties is in serious breach of its obligations and has not remedied it within 15 days of a written formal notice, the other party may terminate the current contract without prejudice to damages.
10. Applicable law and disputes
These GTC are governed by Belgian law. In the event of a disagreement, the parties will endeavour to find an amicable solution before any legal action. Failing agreement, the courts of the judicial district of Brussels (arrondissement judiciaire de Bruxelles) have sole jurisdiction.